Any mobile phone customer above the age of 18 years is eligible to hold a EziPei account.

You will need to get a replacement skin from your nearest EziPei Agent.

We have found that sometimes some glue residue can be left on the SIM-Skin which stops the SIM making contact in your handset. Please remove your SIM card from the handset while the SIM-Skin is attached and wipe with a dry cloth.

If the problem persists please visit your nearest EziPei Agent or call Customer Care on +66742070

It is free to open an EziPei account.

Yes. You are able to send money to anyone with a phone number, even if they do not have a EziPei account. The recipient would need to go to their nearest EziPei Agent to register in order to activate their account and access funds.

No. Your EziPei account is linked to your phone number. If you get a new phone number you will need to visit your nearest EziPei Agent with necessary documents to amend your mobile number. The funds will be transferred to your new registered mobile number.

You can visit your local EziPei agent and purchase credit. Simply provide your mobile number to the agent and you should receive an SMS instantly with an updated account balance.

If your credit has run out and you try to make an international call don’t panic. The call will not go through your service provider. You will simply hear a message stating that your balance is zero and will be transferred to Customer Services.

Yes. Our technology does not store, interrogate your contacts or send anything to your phone.

You should at all times ensure that your phone and SIM card are kept safe. All EziPei correspondence is sent via SMS so you should safe guard all transactions done.

You can call our Contact Centre on +66742070 or visit your nearest EziPei agent.

Under customer menu, select ‘My Account’ by following the below steps:

1. Check Balance 2. Enter PIN 3. Confirmation message displayed

You can Reset your PIN by following the below steps:

Under Customer Menu

Select ‘Reset PIN’

Enter Date of Birth

Enter ID type

Enter ID number

Confirmation Message displayed

No. EziPei is available on all types of mobile phones.

To open an EziPei account you will need to provide your full name, photo ID, address, date of birth, nationality, mobile number and contact details.

No. Only 1 wallet can be linked to an account.

You can call our Customer Centre on +66742070 or if you have access to the internet you can visit ezipei.com

The EziPei agent will have an EziPei identity registration document. If you are in any doubt please call our Customer Centre on +66742070.

A EziPei agent is an authorized person who is available for information on EziPei and help with:

Opening a EziPei account,

Deposit/withdraw cash from your EziPei account,

Top up airtime,

Pay bills,

Receiving money from another person/organisation.

Your sim-skin is activated by the EziPei agent and is available for immediate use.

Dial #99 send to access the EziPei menu.

Dial #99 send. You will see the full range of EziPei services available to you including

Your Balance, Withdraw money, Pay Bills Buy Goods, Send Money.

If you need to change any of your account details you can do this online at www.ezipei.com or speak to one of our business advisers at the Customer Centre on +66742070

Using the EziPei services will cost depending on the action and amount of money being transacted. Bibicalling costs will depend on the destination country being called.

Details of the tariffs charged by EziPei are available at all EziPei agents and online at www.ezipei.com

All transactions on the EziPei system are highly secure and validated with two factor authentications – your personal mobile number and your PIN. Please do not share your PIN with anyone else. EziPei will never ask for your PIN.

No. Once opened your account will not be closed if your balance is zero.

No. The money cannot be withdrawn on your behalf as the withdrawal process is initiated by you on your handset using your PIN number.

No. The money in the wallet will not expire.

No. Credit cards are not accepted to load money onto the EziPei account.

With most handsets you can dial #99 send and the menu should appear.

• iPhone

  1. Open your Settings menu.

  2. Tap on Phone.

  3. The SIM Applications option is at the bottom of the list.

  4. You should now get access to a text-based menu.

  5. Features enabled by the carrier are listed here. Ours include checking our balance and toggling services on or off.

If you are using either a smart phone or feature phone then the SIM Applications option is normally within your app drawer.

By phone:

Please call customer services on +66742070

This line is open 9am-5:30pm to Mon – Fri, excluding public holidays

By post: Solomon Islands Postal Corporation

General Post Office, Mendana Avenue

PO Box 1930, Honiara Solomon Islands

By email:

support@ezipei.com

By fax:

+677 20440

Please add 'Complaint' to the subject field of your email, and include your name and address, your mobile/landline and account number, a daytime contact number, and details of your complaint or problem.

A registered EziPei customer is one whose EziPei account has been opened. An individual can open an EziPei wallet by giving certain minimum details like name, mobile number, Date of birth, Mother's maiden name/email ID etc.

A minimum KYC registered customer can deposit cash, withdraw cash, top up airtime, pay utility bill payment, etc.